How do I connect my microphone to my computer?
You’ll need some sort of audio interface to do this – essentially, a box that converts an analog signal into a digital one, and sends the digital signal to your computer software in a way that your computer can understand. Some audio interfaces also include microphone preamplifiers, which raise the signal level from “mic level” to “line level” – if you are using an interface with no built-in preamp, you’ll need to plug the mic into a separate mic preamp first.
What shockmount should I get for my microphone?
Many sE microphones come with their own shockmount, with a few exceptions. If you have an X1 Series mic (X1, X1 T, X1 USB, X1 R) or Magneto microphone, the Isolation Pack will work perfectly for you. If you need a replacement shockmount for any of our other microphones, please fill out our Support Request form.
Which sE mic is best for recording vocals / drums / guitars / etc?
Check out our Applications page to learn more about our recommended mic uses!
I have one of your passive ribbon mics (VR1, X1 R), which does not require phantom power - but I can't turn off the +48V phantom power on my interface/preamp. Will this damage my ribbon mic?
All of our passive ribbon mics are phantom-protected, so they will not be damaged by phantom power. With that said, we don't recommend using phantom power unless necessary - but your mic will be fine either way, not to worry.
I have one of your tube microphones, and it comes with a separate box that I plug the mic into. Do I need a separate mic preamp for this setup, and do I need to turn on phantom power on the preamp?
You do need a mic preamp or audio interface, as the power supply box only outputs mic-level signal (not line-level). However, you do not need to turn on the phantom power on your mic preamp or interface, as power is provided by the mic’s power supply itself.
My guitar amplifier / drum / horn is VERY loud, and I am concerned about the risk of damage due to loud noise.
For the most part, sE mics can tolerate extremely high SPLs (typically over 135dB) and will be fine in front of even the loudest sources – yes, even our ribbon mics. If in doubt, you can check the specifications on the individual product page.
What are the differences between your microphones’ polar patterns? How do I choose the most suitable type of polar pattern for my recording environment?
There are no real “right” or “wrong” answers to this question, as different patterns will just provide different types of sounds, and whatever best suits your particular song is usually the right answer! With that said:
- Cardioid - Generally best for recording vocals or other single sources, when you don’t want to hear much of the room sound around the source.
- Omni - This is good when you want a less focused, more “roomy” sound. Think distant drum mics in a great-sounding room.
- Figure-8 - Since this pattern lets the mic “hear” on both sides - front and back - and reject the sounds on either side, it’s handy if you want to record two sources at once from a point in between them, without hearing what’s off to the sides.
- Hypercardioid / Supercardioid - More directional than Cardioid, this is good for spot mics, when you want the sound to be very focused.
How should I store my microphone?
We generally recommend keeping your microphone in its case or original packaging when it is not in use for more than a few hours. If your studio is very clean and safe, it could be OK to leave out on its mic stand when not in use, but if a mic is out of its case it could potentially be exposed to dust, smoke, moisture, or humidity – which can damage the sensitive parts of the mic - so we recommend avoiding those things at all cost.
How do I clean the microphone from spillage and dirt?
If your microphone has come in contact with dirt or another removable substance, we recommend cleaning it with a very soft, slightly damp cotton cloth. Do not open the microphone up to clean the inside, and make sure you NEVER touch the capsule itself. Cleaning a capsule should only be done by highly trained professionals in a “clean room” environment. If you suspect your capsule needs to be cleaned, please contact email@example.com so we can recommend an authorized local technician.
Where can I find an instruction manual for my sE Electronics microphone?
At this time, we currently do not provide documentation for individual microphones. However, we do have a “generic” sE Electronics microphone manual which covers features common to many of our mics. We expect our individual product manuals to be released in early 2017, so stay tuned for more details.
My microphone is making weird crackling/whistling/humming noises. What do I do?
This could be a number of things – a damaged or dirty capsule, a tube that has decided to go bad (it happens, even to the best of them), a leaky capacitor, a missing electrical ground connection…though we do our very best to ensure these things do not happen (high-quality components, strict testing and quality control, etc) sometimes they are unfortunately unavoidable. Please fill out our Support Request form and describe the issue as best you can, and someone will be in touch to help.
I am receiving very little to no signal from my microphone even though the cable and interface / mic preamp are all connected and working. How do I fix this?
a) If your microphone requires phantom power (condenser microphone, active ribbon microphone, etc.) check to make sure phantom power is turned on. Without phantom power, you mic may still pass signal, but it will be extremely low in level and highly distorted. If in doubt as to whether or not your microphone requires phantom power, you can still try this - all sE Electronics microphones are phantom-protected even if they do not require the voltage, so nothing will be damaged. b) If option A does not solve your problem, please fill out our Support Request form.
I am looking for technical data such as frequency response charts, polar pattern diagrams, or schematics of my microphone. Where can I get this?
For current production models, please refer to the individual product pages on our website. A detailed overview and specification chart is listed for each microphone. If you require additional information, please contact firstname.lastname@example.org and we will do our best to assist you.
REFLEXION FILTER® QUESTIONS
What’s the difference between your Reflexion Filters®? Which one should I choose?
Each of our Reflexion Filters was designed to fit a particular budget and need:
The RF SPACE is our best-performing Reflexion Filter, because it has the most efficient multi-layer design that provides the flattest possible frequency response as it filters out room reflections. Plus, it’s the largest of our RFs, so it tends to be the most effective.
The Reflexion Filter Pro is still our original multi-layer design from 2006, and works GREAT for vocals - and instruments too - if you can’t quite afford the SPACE. It’s been the industry standard for over ten years now.
If you’re on a budget and you’re only recording vocals, the RF-X is a very good choice. Its mounting hardware doesn’t have quite the range of motion that the RF Pro or RF SPACE have, so it’s not ideal for instruments or anything else that would require an angled mount, but if vocals are all you’re doing, it’s a very solid choice.
The guitaRF® was designed for use on guitar/bass/keys amplifier cabinets (live and in the studio), but since it can mount on any mic stand, it’s useful whenever you want to double-mic a source and provide some isolation from the room around it.
How do I set up my Reflexion Filter®? Do you offer an instruction manual or video guide?
Video setup guides are located on the individual product pages for the RF-X, Reflexion Filter Pro, and RF Space, and all RF products (including the guitaRF®) have downloadable PDF setup guides as well. If you require further assistance with setting up your Reflexion Filter, please fill out our Support Request form and we will help you as best we can.
Will my Reflexion Filter® work on a boom stand?
All of our Reflexion Filters are designed to work best with conventional (vertical) microphone stands. It is entirely possible to utilize them on a very sturdy boom stand, but great care must be taken to ensure proper balance and counterweighting, as the weight of the filter plus a microphone (especially an expensive microphone!) can be quite heavy. If a boom stand mount is necessary, we recommend securely attaching the filter to the boom arm first, making sure the whole assembly is extremely solidly positioned, and then attaching the microphone afterwards. We can assume no responsibility for damaged microphones if the boom arm decides to tilt down or around due to the extra weight put upon it, so please be careful!
My Reflexion Filter® doesn’t seem balanced when I mount it on a stand. Please help!
When setting up your Reflexion Filter, the most important thing is to maintain the center of gravity. This means adjusting the position of the filter appropriately so that the combined weight of the filter and microphone is centered directly above the mic stand, not off to one side. Also check to make sure that all screws are tightened sufficiently to prevent slipping or movement of any parts.
How do I set up my X1 USB?
If used with an Apple computer, no driver is needed. But for a Windows machine, the X1 USB requires a downloadable driver. Once downloaded from the link on the X1 USB web page, you can access the instruction manual on how to set it up.
I am experiencing compatibility issues using my X1 USB with other third party applications.
Please fill out our Support Request form so we may assist you.
I have an older generation USB microphone (USB2200a, USB1000, etc) and I am experiencing issues with this. Will the current X1 USB driver be compatible with it?
Unfortunately, the X1 USB driver is only compatible with the X1 USB. Please contact email@example.com and we will do our best to assist you.
Can I still get support or service for my discontinued sE products?
Absolutely! Please fill out our Support Request form and we’ll do our best to help you out.
sE used to make the Egg speakers, right? Where do I get support or service for those?
The sE Munro Egg 150 speakers were produced from 2011-2015. Though sE decided to focus on building microphones (and related products), the Egg speakers are still manufactured, sold, and supported by Munro Sonic in the UK. Whether your Eggs were built by sE (before 2015) or by Munro Sonic (after 2015), all support questions may be directed to Munro Sonic: http://www.munrosonic.com/
GENERAL SERVICE & SUPPORT
Where can I find an instruction manual for my sE Electronics microphone?
At this time, we currently do not provide individual manuals for most sE microphones. However, we do have a “generic” sE Electronics microphone manual which covers features common to many of our mics. We expect our individual product manuals to be released in early 2017, so stay tuned for more details.
Can I order spare parts for my microphone or Reflexion Filter®? Absolutely. Just fill out our Support Request form on our contact page and let us know what you need.
My microphone / Reflexion Filter® is broken. Can I get this repaired?
Of course! Just fill out our Support Request form, and your nearest authorized sE distributor service center will be in touch with you as soon as possible. If your microphone is brand new and does not function properly, please contact the local dealer from whom you purchased it and let them know first, and then fill out our Support Request form on our site.
I purchased my sE gear second-hand. Does it still come with a warranty?
If it’s still within the original warranty period, absolutely. As long as you are able to provide proof of purchase from the original dealer, we will be able to validate your warranty.
My sE equipment is no longer under warranty, but I still need it serviced. What can I do? If you would please fill out our Support Request form, we will be able to recommend an authorized sE service center near you. However, you may be responsible for covering all or some of the repair costs if your products’ warranty has expired.
Can you send me a schematic for [insert sE product name here]? I promise can repair it myself!
As specified in our Official Warranty
I’ve had to make several repairs to the same microphone, and I am worried something more serious may be wrong with it. Can I have additional warranty coverage, or a replacement microphone?
Generally, our warranty policy is strict in its guidelines. However, we are more than willing to take further time to make a second judgement on special cases. Please contact firstname.lastname@example.org and provide whatever information you feel is necessary. We will do our best to help you out.
REGISTRATION & WARRANTY
How do I register for the extended 3 year warranty?
Please fill out our product registration form and we will be able to process your extended warranty coverage.
What does my sE Warranty cover? How long does it last?
Your warranty covers equipment repair and replacement of spare parts as is outlined in our official warranty document. We give out a standard 2-year warranty for any purchased product, plus an additional year if you register your microphone with us.
How do I get my out-of-warranty mic repaired?
If you fill out our Support Request form, we will be able to recommend an authorized sE service center near you. However, you may be responsible for covering all or some of the repair costs if your product's warranty has expired.
Where can I find my product’s serial number?
Your serial number is located on the microphone’s box, and on the underside of your microphone or your Reflexion Filter®. For example photos, please visit our product registration page.